Why have I received a failed collection email when my parcel has already been collected?

Why did I receive a failed collection email when my parcel has already been collected?

We send a failed collection email when your parcel label hasn’t been scanned on the day of collection.

Occasionally, the driver may collect your parcel but forget to scan it, which can trigger this message. In most cases, the parcel will be scanned later at the depot, and your tracking will update automatically.

When you track your shipment, if there’s a recent scan, your shipment is moving as expected and no action is needed.

If tracking still hasn’t updated, there may be an issue with the shipment. Please contact us so we can investigate with the courier.