The driver refused to collect because the customs invoice was not printed/I didn't print enough copies
If we didn’t provide the customs invoices
Most customs invoices are submitted electronically, in this instance we don’t print them automatically. If this is the case, please contact us and we will investigate with the courier and rebook the collection again for free.
If the driver said you didn’t provide enough copies
You will need to print off five customs invoices. Fix 3 to the parcel and hand the remaining two to the collecting driver. You will need to rebook the collection.