My shipment is large. How can I make sure the courier has enough space?

We always tell the courier what the weight and size of your parcel is when you book, so they can ensure they arrive in an appropriately sized vehicle, with enough space to take your parcel.

Unfortunately, we can’t directly contact the driver who will be collecting your package to ask if they’ll have room. However it’s very rare for the courier to send a vehicle with insufficient space, so long as you have entered the correct dimensions and weight at the point of booking. 

In the rare case that the driver runs out of room and cannot take your package we will rebook your collection for free.