I booked a collection. Can I drop it off instead?

You may be able to switch to a drop-off service, but you must first confirm your shipment's eligibility.

How to Check Eligibility

1. Track your shipment using your booking reference.

2. If you see an option to ‘Find a drop off location’, your shipment is eligible.

If Your Shipment IS Eligible for Drop-Off

You do not need to inform us that you are changing the service.

• Labels: Use your existing shipping label for the drop-off.

• Location: Choose the most convenient drop-off location and deposit your parcel at any time during the location's operating hours.

If Your Shipment IS NOT Eligible

If the drop-off option does not appear when you track your shipment, it is likely because the parcel is too large or too heavy for the carrier's drop-off service limit.

• Option: You can search our website for other couriers that may offer drop-off for your parcel size.

• Action: If you find a suitable alternative, simply cancel your existing booking and rebook with the new courier.

Important Note for International Shipments

We recommend printing your customs invoice for international drop-offs, even if your documents were submitted electronically.

While the customs invoice is usually submitted digitally, many drop-off locations may incorrectly insist that a printed copy is provided.

How to get your Customs Invoice:

1. Click the direct link in your order confirmation email.

2. Search for the shipment on your dashboard, open the shipment details sidebar, and print the customs invoice from there.