Send parcels worldwide
Customs clearance guidelines
When sending outside of the UK, your shipment will be subject to customs clearance prior to delivery.
Every country has a customs agency, who are responsible for controlling goods and charging import duty and tax where applicable.
Here's a handy guide for all you need to know about customs.
The clearance process
If you're sending anything other than documents, your shipment will be subject to customs clearance. Most shipments will incur import duty and tax charges which are payable by the recipient.
You will need to prepare paperwork which is called a customs invoice, which declares what items you are shipping, the quantity, the value, and why you're sending them, Parcelcompare helps produce this paperwork. Customs will inspect the paperwork you have provided, and then decide how much duty and tax will be payable by the recipient.
However, if the information you provide on your customs documentation is inaccurate or too vague then customs may hold your package and request further information from you or the recipient. This can delay your package for a day or more.
Entering the shipment details
Parcelcompare helps you produce all customs documentation, however the information you enter is key to ensuring there are no delays when the goods are cleared through customs.
Enter a clear accurate description
It's important to be as clear and accurate as possible when detailing what you are shipping, otherwise it may lead to delays when clearing customs. For example, instead of saying that your package contains ‘clothes', write ‘Man's t-shirt'.
Things you can do to reduce customs delays
Make sure you declare every item you are sending.
Make sure you enter accurate quantities.
Always state the reason for export, for example ‘personal effects'.
If you're sending a commercial shipment to a business, then add the recipient tax ID.
Make sure you're not sending any prohibited or restricted items.
Always enter a realistic value that you can justify.
If you are sending gifts or personal effects, the recipient may be required to complete a specific declaration form which you can source from the local customs office in advance of shipping, to speed up the clearance process.
Track your shipment regularly, if you see it stuck in customs, ask the recipient to contact the courier directly.
Reducing the import duty and tax payable by the recipient
There are things you can do to reduce the amount of duty payable by the recipient:
Many countries have exemptions for personal effects and gifts if their value is below a certain level. Check out the exemptions for the country you are shipping to, and make sure the value of goods you are sending is under the threshold.
Although you must enter a realistic value, you don't have to enter the purchase cost of the item if it's second-hand. For example, if you're sending an old laptop, you can declare the value as per the realistic resale value of the item as of today.
